The Hindmarsh Bowden Health Group value both good and bad feedback and endeavour to use it as a tool to improve clinic procedure. With the inclusion of a suggestion box and patient surveys every three years, we seek to understand clinic strengths and areas of improvement.

Patients have a right to lodge a complaint with the clinic and are encouraged to bring forward any concerns with the services they have received to the Practice Manager who can be contacted via telephone (08) 8417 7700.In the case of an unsatisfactory outcome please contact the Office of the Health Services Commissioner regarding concerns, queries or to report a complaint. They are located at 191 Pulteney Street, Adelaide 5000 from Monday-Friday, or free call 1800 232 007.

Privacy Policy

This Practice is bound by the Federal Privacy Act 1998 and National Privacy Principles.  ‘Personal health information’ is a subset of personal information and can include any information collected to provide a health service.

This information includes medical details, family information, name, address, employment, demographic data, past medical and social history, current health issues, future medical care, Medicare number, account details and any health information such as a medical opinion about a person’s heath, disability or health status.

It includes the formal medical record, whether written or electronic, and information held or recorded on any other medium such as letters, faxes and information conveyed verbally.

For each patient, we have an individual electronic patient health record containing all clinical information held by our Practice relating to that patient.  The Practice ensures the protection of all information contained therein.  Our patient health records can be accessed by an appropriate team member when required.

Doctor’s and all other staff and contractors associated with the Practice have a responsibility to maintain the privacy of personal health information and related financial information.  The privacy of this information is every patient’s right.