Medical Emergencies: Telephone 000 immediately.
Our clinic operates an appointment system, which we strongly encourage you use. Please call the receptionist at our clinic to book an appointment. If you are unable to keep your booked appointment, please telephone our receptionists. A non-attendance fee will apply for appointments not cancelled.
New patients are welcome. Please note we are no longer a walk in clinic, appointments are required in order to see a Doctor.
Please let the receptionist know when you book, if you require a surgical procedure, life insurance, sports medical examination etc. Longer appointments are available on request, subject to requirements and approval by the Doctor.
When you contact us or arrive at our Clinics, you may be asked some questions about your symptoms to determine your needs and the urgency of your appointment.
After Hours Services
Our after-hours services are:
334 Port Road, Hindmarsh (Enter from Orsmond Street, Hindmarsh):
Monday to Thursday 6pm to 7.30pm
Friday 8am to 5.30pm
Sat, Sun & Public Holidays 9am to 4.30pm
Behaviour
We understand that you may be unwell, stressed or anxious. Our Practice has a zero-tolerance policy towards violence and will not tolerate verbal or physical threats made towards members of the staff or General Practitioners.
Continuity of Care
Please allow 2 or more days for the Doctor to receive test results. Patients are encouraged to follow up their test results with an Appointment with their regular Doctor.
Depending on the urgency of the result, our friendly Practice Nurses will be in touch to make a Recall Appointment to see the Doctor if required.
Disabled Access
Access for people with disabilities is available.
Reminders
Our Practice has a computerised reminder system for specific recalls.
Sickness Certificates, Repeat Prescriptions and Referrals
Sickness Certificates, repeat prescriptions and referrals require an appointment unless previously organised with the Doctor. Fees apply. Please be aware that the Doctors are unable to back date medical certificates and referrals.
Vaccinations
All Government Childhood & Adolescent/Adult Schedule vaccines are available and free of charge. Ongoing school program vaccinations are also available.
Flu Vax, Tetanus, Pneumovax, Hepatitis A & B, Depo Ralovera and Whooping Cough (pertussis) vaccines can be arranged.
Travel vaccination advice is available and a limited range of vaccines are available. A fee may apply.
Mobile Telephones
Mobile phone use is permitted however we request telephone calls are taken outside
Confidentiality
Your medical record is a confidential document. It is the policy of this Practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
Smoking
A non-smoking policy exists throughout our clinic.